After Sales Intern
Work Mode: Hybrid
Location: Hybrid – Monterrey, Nuevo León
BASIC FUNCTION:
The After Sales Service Intern will
support the multiple projects and all aspects Customer Care after sales on the
region of Mexico and the rest of Latin America excluding Brazil. Will Support
all Customer Claims and Service Parts necessities expediting process to support
on time delivery for our more than 30 customers in 27 countries.
Supports our sales and marketing
teams as a liaison with warranties customer service and the manufacturing
plants and engineering service to anticipate and support expedite recovery
needs, works closely with Quality and Global support teams to solve specific
tech supports with end customer and ASR regional net, improving customer experience
Works closely with Customer Service
Teams, Manufacturing Sites, Engineering, Quality and Global Quality teams to
support recovery and supports Customer Interaction as well. Supports expedite
activities of finished goods and share quality field products improvements. The
candidate should be highly organized and detailed oriented.
SPECIFIC RESPONSIBILITIES:
Works closely with our Customers in Mexico and Rest of Latin America, and with our Sales, Marketing teams to assure all customer claims are delivered on time.
Works to keep updated Service Parts program for KTMX and ASIA portfolio on MEX&LATAM.
Works closely with Engineering and Kohler plants in Mexico, US, China mainly to assure we have service parts stock and offer best delivery times to end customer.
Works in a database that helps to improve jobsite issues findings and collaborates with our Quality leaders’ team to implement and follow corrective actions on specific manufacturing process.
Works in a Customer Call Center pilot project in Mexico market and extend it through LATAM region.
Develop an Authorized Service Representative net (plumbers and installers professionals) in Mexico market.
Supports a technical product training internal and external page to post new products technical facts.
Skills/Requirements
EDUCATION AND EXPERIENCE REQUIREMENTS:
Student of a bachelor’s degree in engineering, Quality, or Business Administration or related field.
English written and spoken with proficiency level of at least 90 %
Ability to manage multiple tasks and meet tight deadlines under minimal supervision
Working knowledge of computer systems and relevant technology (Microsoft Office, EDI, Internet, SAP, etc).
Effective written and oral communication skills in both English and Spanish
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
