At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.
Supervises the daily activities of a single complex or multiple operations units. Determines work flow and scheduling. Develops cross functional working relationships to identify areas of efficiencies, process improvements. Implements operational polices and procedures. Assists with Risk and Mitigation Reporting. Familiar with multiple systems and applications and understands the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Provides leadership to team including facilitating meetings, regular colleague one on one's, providing mentoring and coaching opportunities in addition to handling conflict resolution and motivation of staff. Responsible for writing, submitting and discussions with colleagues for review process.
Job Accountabilities
• Supervises, plans, organizes and assigns work flow of a single complex or multiple operations unit(s) or department(s).
• Responsible for attracting, hiring training and developing talent. Provides honest, helpful and timely feedback to colleagues on performance. Conveys trust in colleague's competencies to do their jobs. Makes accurate evaluations of colleague capabilities and fit. Is responsible for handling conflict, employee relations, productivity tracking, service level standards, performance appraisals, recognition, promotions, salary recommendations and terminations. Implements institution policies and procedures in relation to operations.
• Ensures that controls and procedures are adhered to and kept current regarding audit, SOP and security regulations.
• Researches, analyzes, recommends and resolves complex work problems within the functional area.
• Keeps informed of new developments and technology, which would affect the Department. Ensures that training is up to date, through trade or other publications. Attends outside visits and meetings. Trains and develops back office staff.
• Exercises authority, as defined by the manager, to make exceptions to policy and procedures.
• Reviews recommendations from staff concerning new methods and procedures to make daily operations within the department more efficient.
• Builds cross functional relationships to continuously improve and enhance work flows.
Education
Associate's Degree or equivalent combination of education and experience Required
Required
- 3 to 5 years of leadership experience, such as a lead, work director, supervisor, or team manager role
- Experience overseeing workflows, coaching employees, and driving team performance in an operations, service, or production environment
Preferred
- Experience in banking operations or financial services
- Experience working in a highly regulated environment with established controls, policies, and compliance requirements
- Exposure to multiple operational functions or business areas
We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.
Associated Bank is Pay Transparency compliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.
$52,430.00 - $89,880.00 per year
