Member Services Coordinator (Billing), Riverbend
Work Mode: Onsite
Location: Kohler, WI
Opportunity
The Riverbend Billing Coordinator oversees the confidential management of all member billing activities. This role serves as a liaison between Member Services, Accounting, and Club Operations, ensuring billing accuracy and seamless financial experience for members while supporting the General Manager with administrative and payroll-related functions.
Specific Responsibilities
Member Billing & Account Management
- Prepare, review, and process member invoices, including monthly statements, initiation fees, dues, assessments, and usage‑based charges.
- Ensure accurate posting of charges related to dining, lodging, events, retail, and other club services.
- Monitor member accounts for discrepancies, credits, adjustments, and unapplied payments; research and resolve issues promptly.
- Maintain accurate and up‑to‑date member account records in the club management and accounting systems.
- Ensure accurate setup and closure of member accounts across all Kohler platforms.
- Assist with daily, monthly, and period‑end reconciliations related to member activity and revenue.
- Support internal and external audits by providing documentation, reports, and detailed account research.
- Partner with Accounting, Food & Beverage, Events, Reservations, and Club Operations to ensure prompt charge capture and billing accuracy.
Member Communication & Service
- Serve as a primary point of contact for members about billing inquiries, statements, and payment questions.
- Communicate financial information with professionalism, discretion, and a service‑oriented mindset.
- Coordinate with General Manager & Sales Executive to ensure billing aligns with membership agreements and Club policies.
Administrative & Executive Support
- Manage purchase orders (POs) monthly and identify any that have expired or require renewal.
- Process and pay invoices accurately, following internal controls and approval procedures.
- Meet regularly with the General Manager to review payroll items, weekly priorities, and administrative tasks requiring follow‑up.
- Track deadlines and ensure prompt completion of administrative and finance‑related action items.
This is a Full-Time, position weekdays and weekends required
with hours between 8am-11pm.
Skills/Requirements
- High school diploma or GED required; associate or bachelor’s degree in accounting, finance, business, or hospitality preferred.
- Minimum of 2 years of experience in billing, accounting support, or administrative finance; private club or hospitality experience preferred.
- Proficiency in accounting systems, club management software, and Microsoft Office (Excel,
- Outlook, Word).
- Strong written and verbal communication skills.
- High level of integrity, discretion, and professionalism.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $18.30 - $27.50. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
