Customer Service Coordinator, Woodlake Market
Work Mode: Onsite
Location: Kohler, WI
Opportunity
The Customer Service Coordinator plays a vital role in delivering exceptional customer experience at our upscale grocery store. This position supports the Customer Service Supervisor by overseeing the guest service team, resolving customer concerns, and ensuring a welcoming, efficient, and luxurious shopping environment. The ideal candidate is a proactive leader with a passion for hospitality, attention to detail, and a commitment to excellence.
SPECIFIC RESPONSIBILITIES
Customer Experience Leadership
- Serve as a role model for outstanding customer service, ensuring every guest feels valued and cared for
- Proactively engage with customers to resolve issues, answer questions, and enhance their shopping experience
Team Support and Supervision
- Provide guidance and support to customer service associates
- Assist cashiers by ringing sales and monitoring self-checkout area
- Assist with training, coaching, and performance feedback to maintain high service standards
Operational Excellence
- Monitor front end operations to ensure efficiency, cleanliness, and adherence to store policies
- Oversee register accuracy, bagging standards, and queue management during peak hours
Problem Solving and Conflict Resolution
- Handle escalated customer concerns with professionalism and empathy
- Collaborate with management to address service gaps and implement improvements
Store Presentation and Safety
- Ensure front end areas are clean, organized, and visually aligned with brand standards
- Support safety protocols as assist in emergency procedures when needed
Collaboration and Communication
- Communicate effectively with team members and leadership
- Provide guidance and support to associates, helping resolve questions, concerns, and workflow challenges
- Ensure that all customer interactions reflect the store’s commitment to hospitality and excellence
- Support store-wide initiatives and contribute to a positive work environment
- Act as MOD on as needed rotational basis and follow responsibilities and expectations as set in the MOD SOP
- Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action
- Document incidents and communicate follow-up needs to store leadership
Will complete all duties and requests as assigned by management
This is a full-time position working both weekdays and weekends. Shifts vary between 5:30 am and 9:00 pm.
Skills/Requirements
- Highschool diploma or equivalent required
- Must be 18 years old and have ability to obtain a liquor license
- 1+ years of experience in customer service or retail leadership preferred
- Strong communication, interpersonal, and organizational skills
- Ability to lead by example and motivate a team
- Calm under pressure with excellent problem-solving abilities
- Familiarity with POS systems and handling cash/card transactions
- Basic computer software skills (e.g., Excell, word, outlook)
- Passion for food, hospitality, and creating memorable customer experiences
- Ability to lift up to 50lbs and stand for long periods of time
- Flexible availability, including nights, weekends, and holidays
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
The hourly range for this position is $17.50 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
