Meeting & Events Coordinator, Riverbend
Work Mode: Onsite
Location: Kohler, WI
Opportunity
The Meeting & Events Coordinator plays a pivotal role in supporting the Meetings and Events Manager in delivering flawlessly executed, high-touch meetings, experiences, and gatherings within a luxury hospitality environment. This position blends exceptional administrative precision with intuitive event coordination, ensuring every experience reflects Riverbend's elevated service standards. The coordinator collaborates closely with the Events manager, elite vendor partners, and internal teams to ensure each event is orchestrated with sophistication, efficiency, and impeccable attention to detail for the betterment of our members and guests.
SPECIFIC RESPONSIBILITIES
Guest Focus:
- Provide polished on-site support, including guest reception, registration oversight, room readiness checks, and coordination of luxury touches and amenities.
- Act as the Meeting and Events Manager’s on-site extension, communicating real-time updates, managing adjustments, and ensuring the highest level of guest satisfaction.
- Assist with personalized guest requests, last-minute needs, and curated experiences that reflect the property’s commitment to exceptional hospitality.
- Support the development of post-event summaries, financial recaps, and client follow-up materials.
- Archive all event documentation and materials with precision for future planning and audit purposes.
- Participate in debrief sessions and offer thoughtful recommendations for continued refinement of the guest and event experience.
Working Environment:
- A sophisticated, high-touch hospitality setting that blends office responsibilities with immersive, on-site event coordination.
- Office setting for administrative tasks within a shared team space.
- Requires grace under pressure, polished presentation, and the ability to engage with VIP members and guests.
Operational:
- Enhance daily operations within the events and catering department, ensuring seamless communication and professional service delivery.
- Manage shared inboxes, calendars, and communication channels with prompt, high-touch responsiveness.
- Assist in maintaining inventory of luxury event supplies, amenities, décor items, and branded materials.
- Provide training support to seasonal, banquet, and events staff, ensuring alignment with service standards.
Position Standards:
- Assist in designing and executing premium experiences, including corporate, family events, retreats, VIP meetings, social celebrations, and signature property events.
- Support property tours, site inspections, menu selection reviews, and venue preparation with an eye for luxury aesthetics and brand-aligned presentation.
- Coordinate with distinguished vendors—A/V, floral designers, décor teams, specialty entertainment, and transportation providers—to ensure seamless service integration.
- Prepare detailed event documentation, including BEOs, run-of-show schedules, timelines, room diagrams, and luxury guest amenity requests.
- Oversee guest lists, rooming lists, and VIP arrangements while liaising with front office, concierge, reservations, and housekeeping to ensure elevated guest experiences.
- Partner with internal departments—including culinary, banquets, catering sales, floral, operations, and housekeeping—to guarantee flawless event execution.
Administrative and Other Responsibilities:
- Provide polished, discreet, and proactive administrative support to the Events, including calendar management, meeting coordination, and executive logistic arrangements.
- Prepare refined, client-ready proposals, banquet event orders (BEOs), team-based presentations, and correspondence that align with luxury brand standards.
- Maintain meticulously organized digital and physical files for contracts, event documentation, and departmental resources.
- Monitor project timelines, deliverables, and priority tasks to support Kohler’s strategic initiatives.
- Process expense reports, vendor invoices, and departmental paperwork with accuracy and confidentiality.
- Serve as a gracious and professional liaison for clients, internal leaders, and premium vendor partners on behalf of Riverbend and Kohler Co.
This is a full-time position working both weekdays and weekends. Shifts vary between 6:00 am and 1:00 am.
Skills/Requirements
- Previous experience within luxury hospitality, events, catering, or administrative support required or strongly preferred.
- Exceptional organizational skills, attention to detail, and ability to anticipate needs.
- Excellent communication and interpersonal skills, with a refined and guest-focused demeanor.
- Proficiency in Microsoft Office and hospitality/event systems (event management platforms, PMS/CRM solutions) preferred.
- Ability to work flexible hours, including evenings, weekends, and event days in accordance with luxury hospitality demands
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
The hourly range for this position is $24.15 - $36.25. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
