Nathan Walters

Certified Scrum Product Owner - Service Designer - Customer Experience - User Experience - Human Factors

Columbia, Maryland, United States

Skills

Tableau, JIRA, Voice of Customer, Design Thinking, Journey Mapping, Jobs-to-be-done, Service Blueprints, Feature Prioritization, Backlog Refinement, Figma, Usability, UX

About

U.S. Army veteran with a Master of Science in Human Factors and a concentration in Systems Engineering. Over seven years of experience advancing to senior-level roles leading UX, CX, and product initiatives that transformed customer experiences across government organizations. Delivered measurable improvements in satisfaction and service adoption by applying human-centered design, service design, and process optimization principles.

Certified Scrum Product Owner and Lean Six Sigma Green Belt with a proven record of coaching cross-functional teams into high-performing Agile practitioners who deliver customer value on a biweekly cadence. Passionate about helping organizations design digital experiences that account for the full customer journey—understanding upstream and downstream dependencies and ensuring technology and processes are built for the human factor.