Cloud & Network Service Delivery Manager

Sonepar • Paris, FR, 75008 • 1w ago

About Sonepar

Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2025, Sonepar achieved sales of €33.6 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers’ lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets.

Sonepar’s 46 000 associates are committed to accelerating the world’s electrification and driven by a shared Purpose: Powering Progress for Future Generations.

www.sonepar.com

We are seeking an experienced Service Delivery Manager to lead and manage network & cloud operations at Headquarters. The Cloud & Network Operations Manager will be responsible for overseeing the day-to-day operations of our cloud infrastructure and local network in the head quarter.

This role involves supervising the Level 2 support team (offshore managed service and onsite) and coordinating the efforts of Level 1 support teams to ensure seamless and efficient cloud & network services. The ideal candidate will focus on improving and industrializing network and cloud operations by enhancing processes, RACI (Responsible, Accountable, Consulted, Informed) matrices, monitoring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), and driving continuous improvement initiatives. Additionally, the cloud & network Operations Manager will work closely with Level 3 support and collaborate with application users within the company. This role is primarily focused on Level 2 support but will occasionally provide Level 3 support as needed. No on-call duty needed.

Key Responsibilities:

Supervision: Lead and manage the Level 2 support team, providing guidance, and mentorship.

Coordination: Oversee the work of Level 1 support teams, ensuring effective communication and collaboration.

Collaboration: Work closely with Level 3 support to address complex issues and ensure comprehensive cloud & network service management (applications and infra cloud editors, Maintenance in Operational Condition contractors).

User Interaction: Collaborate with application users to understand their needs and ensure cloud services meet their requirements.

Cloud Operations Improvement: Enhance and industrialize cloud operations by improving processes, implementing RACI matrices, and monitoring SLAs and KPIs.

Continuous Improvement: Drive continuous improvement initiatives to optimize cloud performance and service delivery.

Incident Management: Respond to and resolve cloud or network related incidents, minimizing downtime and impact on business operations.

Performance Monitoring: Monitor cloud & network performance and implement improvements to enhance service delivery.

Documentation: Develop and maintain comprehensive documentation for cloud and network operations and procedures.

Compliance: Ensure cloud operations comply with industry standards and regulatory requirements.

Innovation: Stay updated with the latest cloud technologies and trends, recommending and implementing innovative solutions.

FinOps: ensure that Sonepar FinOps framework is properly implemented. Participate to FinOps governance.

Stakeholder Management:

Act as the primary point of contact for all application users and ensure that the quality of service is met and improved.

Manage expectations and communicate effectively with stakeholders at all levels of the organization, ensuring transparency and proactive issue resolution.

Reporting:

Report to the HQ Service Desk & Infrastructure Manager

Manage an offshore managed service / additional onsite team members.

What success looks like

You get the trust and appreciation from applications users.

The SLAs of cloud operations are being met.

You are highly creative, find solutions, and are a hands-on problem solver when needed.

You provide feedback for continuous improvement of the team

The experience you bring

Qualifications:

Skills & Competencies:

Experience: Minimum of 8 years of experience in cloud and/or network operations service delivery management, with a strong track record in service contract and team management

Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide team members.

Problem-Solving: Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.

Communication: Effective communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders.

ITIL standards are known by heart and applied in an industrialized fashion.

Fluent English and French

Technical Skills will all be considered a plus:

Proficiency in Azure cloud platform, cloud management tools, and scripting languages.

Technical competences

Windows / Linux

System management

Security

System Updates

Patch Management

Active Directory and User Management - Azure Active Directory (Azure AD): Experience in managing Azure AD, identity management, authentication, and authorization services

PowerShell

Azure knowledge

Significant experience on Azure

AZ-900 minimum

Azure IaaS

Build a VM by integrating it in the Landscape

Azure PaaS

DevOps

Azure DevOps

IaC: ARM, Bicep, Terraform

CI/CD pipelines setup and management.

Cloud Security: Vulnerability management and incident handling

Tools: Tenable (Nessus), Rapid7 (R7), Microsoft Defender for Endpoint (MDE), and others.

Manage critical incidents

Coordinating with the SOC (Security Operations Center) to resolve issues quickly and efficiently.

Network engineering and operations experience

Certifications (Preferred):

ITIL certification.

Cloud certifications (Azure)

Personal Attributes:

Leadership: Ability to inspire and guide team members towards achieving common goals.

Problem-Solving: Strong analytical skills to troubleshoot and resolve complex issues efficiently.

Communication: Excellent verbal and written communication skills to interact effectively with both technical and non-technical stakeholders.

Adaptability: Flexibility to adapt to changing technologies and business needs.

Attention to Detail: Keen eye for detail to ensure accuracy and quality in all aspects of cloud operations.

Proactiveness: Initiative to identify and address potential issues before they become problems.

Collaboration: Strong teamwork skills to work effectively with various teams and departments.

Customer Focus: Commitment to understanding and meeting the needs of application users and other stakeholders.

Continuous Learning: Eagerness to stay updated with the latest cloud technologies and industry trends.

Integrity: High ethical standards and professionalism in all interactions and decisions.

Recruitment Process

Interview with the Infrastructure Architect

Interview with the Manager
Interview with HR

Go / No-Go decision

We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted.

More information on Sonepar:

Website: www.sonepar.com

Twitter: @sonepar

LinkedIn: https://www.linkedin.com/company/sonepar/

Check out Sonepar on Facebook!

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