At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.
Support and enhance critical banking applications by resolving issues, improving system performance, and ensuring stability. This role plays a key part in incident, problem, and change management while partnering across teams to deliver reliable technology solutions. Candidates located in Wisconsin, Illinois, or Minnesota are strongly preferred, offering strong growth in application support and financial services technology.
Role Summary
Lead the end-to-end management of major incidents to ensure system stability and minimize business impact. You’ll coordinate rapid response efforts, communicate clearly with stakeholders, and drive continuous improvement. This role offers strong visibility and opportunities to influence operational excellence across the organization.
Key Accountabilities
- Lead major incident response (Sev1/Sev2) from triage through resolution
- Coordinate cross-functional teams to restore services quickly and effectively
- Communicate incident status, impacts, and updates to technical and business stakeholders
- Facilitate post-incident reviews and drive actionable improvements
- Analyze incidents to identify root causes and prevent recurrence
- Maintain accurate documentation including RCAs and executive summaries
- Leverage monitoring tools to proactively identify and address issues
- Mentor team members and strengthen incident management practices
Education & Experience
Required:
- Associate’s degree or equivalent experience
- 3+ years of experience in IT operations, technical support, or incident management
- 2+ years of experience in banking or financial services
- Proven experience managing major incidents in a production environment
- Strong knowledge of ITIL incident, problem, and change management
- Experience with monitoring and observability tools
Preferred:
- Bachelor’s degree in Information Technology or related field
- Experience with ITSM tools such as ServiceNow
- ITIL v4 Foundation certification or higher
- Experience with process improvement methodologies
- Experience leading operational transformation initiatives
Why You’ll Love Working Here
At Associated Bank, you’ll join a collaborative team that values innovation, accountability, and continuous learning. You’ll have the opportunity to lead high-impact initiatives, grow your leadership skills, and shape how we respond to critical incidents. Apply today to make an impact.
We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.
Associated Bank is Pay Transparency compliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
$63,420.00 - $108,720.00 per year
