At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.
Role Summary
The Service Desk Specialist provides front-line technical support that keeps colleagues connected, productive, and secure. In this role, you’ll resolve a wide range of technical issues while delivering high-touch support to both colleagues and executive leadership. You’ll grow your skills across hardware, software, and customer service within a collaborative IT team.
Key Accountabilities
Deliver Level 1 technical support for onsite and remote colleagues across devices, applications, and network services.
Provide concierge-level desk-side and virtual support for executive leadership, including video conferencing assistance.
Troubleshoot, document, and resolve incidents clearly while guiding non-technical users through solutions.
Install, configure, and reinstall software on end-user devices as needed.
Ensure adherence to security standards, including DLP, encryption, malware prevention, and secure email practices.
Partner with IT teams and business stakeholders to escalate and resolve urgent or complex issues.
Maintain accurate knowledge base articles and standard operating procedures.
Follow up with colleagues to confirm resolution and ensure a positive support experience.
Education & Experience
Required
Associate degree in Computer Information Systems, Business, or equivalent experience.
Less than 2 years of technical service desk or related experience.
Preferred
2+ years of technical service desk or related experience.
Certifications such as A+, Network+, ITIL, or HDI.
Why You’ll Love Working Here
You’ll join a team that values curiosity, collaboration, and continuous learning. We invest in your development through hands-on experience, coaching, and opportunities to expand your technical expertise. Your work will directly improve the day-to-day experience of colleagues across the organization—apply today to make an impact.
We welcome and encourage applications from individuals returning to the workforce, people with disabilities, candidates without a college degree, and veterans or those with military experience.
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.
Associated Bank is Pay Transparency compliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
$19.66 - $33.70 per hour
