SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
Customer Supply Chain Analyst - Italian Speaker
• Location: Frimley, Surrey
• Function: Supply Chain / Shared Service Centre (SSC)
Role Summary
In this role in our EMEA Shared Service Centre, you'll be the go-to expert for delivering exceptional service to our Italian retail customers and supporting the SCJ sales team. You won’t just process orders—you’ll orchestrate the entire customer supply chain journey, ensuring every detail is flawlessly executed. From attending strategic supply chain meetings to managing stock allocations and collaborating with Sales, Marketing, Logistics, and Planning teams, you’ll be at the centre of a fast-paced, cross-functional environment where your impact is felt daily. If you thrive on precision, teamwork, and making things happen, this is your chance to shine.
We aren't able to support relocation for this role
What’s in it for you?
- Competitive pay & benefits & Profit share
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Pension, Life cover & Health Insurance
- Shuttle bus service from local train stations, EV Charging Points, Cycle to Work Scheme
- Newly refurbished onsite Gym with free classes and NEW Spin Studio!
Responsibilities
- Customer Order Fulfilment: Ensure accurate and timely processing of customer orders and master data in SAP, aiming to maximise case fill and on-time delivery performance.
- Cross-Functional Collaboration: Partner with internal teams (Sales, Supply Chain, Logistics) and external customers to deliver outstanding service and support commercial initiatives.
- Stock & Allocation Management: Manage stock allocations effectively, especially during low or out-of-stock scenarios, aligning with local sales and supply chain expectations.
- Product Lifecycle Support: Coordinate smooth execution of new product launches and delists with relevant stakeholders.
- Promotional Execution: Support trade promotions and events by collaborating with sales teams and customers to ensure seamless execution.
- Process Improvement: Drive continuous improvement in order management processes using LEAN tools and methodologies.
- Data & Analytics: Utilise dashboards and data tools to track performance, support reporting, and identify cost-saving opportunities through data-driven insights.
- Customer Collaboration: Build strong relationships with trade customers to enhance supply chain efficiency and mutual value creation.
Required Skills:
- Fluent in English and Italian, written and verbal.
- Should be of graduate caliber or extensive experience (described below)
- Supply Chain Experience, Customer service experience or order management experience
- Intermediate level in Word, Excel and Outlook
Behaviours you’ll need:
- A proactive team player who can work independently and manage multiple priorities effectively.
- Someone who can work under pressure and meet deadlines, maintaining focus and delivering results in a dynamic environment.
- An individual who proactively communicates with all stakeholders, ensuring clarity, alignment, and transparency across functions.
- A curious thinker who asks questions and explores different solutions, continuously seeking ways to improve processes and outcomes.
- Someone who builds collaborative and trusting business relationships, through professional, respectful, and proactive interactions.
#LI-DC1
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
