Systems Analyst, Hospitality
Work Mode: Onsite
Location: Onsite – Kohler, WI
Opportunity
The Systems Analyst is
responsible for supporting, maintaining, and enhancing technology solutions
that drive operational efficiency and guest satisfaction across Kohler
Hospitality’s various business applications. This role serves as a liaison
between business stakeholders and IT, ensuring that system functionality aligns
with departmental needs and strategic goals. The analyst will evaluate system
performance, recommend improvements, and assist in the implementation of new
technologies to optimize service delivery and user experience.
The
candidate for this position exhibits diverse technical systems skills and an
interest in developing knowledge of Hospitality business processes. They are detail oriented in their systems analysis
and produce high-quality results in support of team and department
initiatives. Actively listens to
customers, IT department peers, and project subject matter experts to enhance
knowledge and experience with Kohler Hospitality’s business applications.
Specific Responsibilities
- Provide timely and accurate resolutions to incidents and
requests submitted to Hospitality Systems. Responsible for oversight of Kohler’s incident tracking system
(Service-Now).
- Analyze and address hardware, software, and connectivity
problems across all Hospitality applications. Coordinate support services through internal and external technical
resources as necessary.
- Generate and maintain knowledge articles and standard
operating procedures pertaining to problem resolution and installation of
Kohler Hospitality’s business applications and associated peripherals.
- Coordinate and perform installation,
upgrades, and maintenance of the business applications and their associated architecture. Conduct user account audits as assigned.
- Manage Kohler Hospitality’s computer and payment device
inventories. Perform annual physical
inventories to confirm models, locations, and counts. Participate in the annual PC hardware expansion
and replacement budgeting process.
- Actively participate in weekly
Hospitality Systems department and Corporate IT change management meetings.
Provide updates on resolved and outstanding issues, project status, and
documentation progress.
- Achieve and maintain Hospitality application
and hardware management proficiency that enables effective on-call support of
all Kohler Hospitality systems. Shares on-call
after-hours/weekend/holiday support responsibilities with the other members of
the Hospitality Systems department.
- Participate in internal/external educational programs, professional
organizations, and industry events to enhance analytical and leadership skills
while fostering relationships with vendor partners and industry colleagues.
- Perform other related duties as assigned.
Skills/Requirements
- Bachelors degree in Information Technology or related field preferred. Under some circumstances Associate Degree in Information Technology and minimum 2 years of IT experience may be accepted.
- Experience with Service-Now, Microsoft Office, Microsoft Power BI, or AI tools considered a plus.
- Exposure to hospitality industry applications through operational use and/or IT support considered a plus.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
The salary range for this position is $62,350 - $77,950. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
