Customer Service Representative
Full-Time: 37.5 Hours per Week
Working hours: Monday to Friday, between 8:00 AM and 5:30 PM based at our Head Office in Cheltenham
Starting salary £24,804 rising to £25,264 (after probation) plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and much more!
Designing award-winning products for our market-leading brands – Mira Showers and Rada - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?!)
But, to get to where we want to be, we are looking for Customer Service Representatives to join our awarding winning Team. Find out more below!
Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.
Basic Responsibilities
- Providing customer support primarily through phone and email, focusing on pre‑sales enquiries, product selection, and availability
- Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
- Offering post-sale technical support
- Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
- Maintain a high level of customer service and quality standards throughout every interaction
- Being helpful and positive in all dealings with customers and fellow associates
- Ultimately become a Kohler Mira Brand Ambassador
Skills/Requirements
- Confident telephone manner
- Experience in a customer services environment where customer contact was integral to the role
- Attention to detail to ensure a right first-time customer outcome
- Experience using Salesforce or similar Customer Relationship Management system an advantage
- A common-sense approach to problem solving
- A desire to be part of a team that works together for the common goal
- Strong communication with high standards of written communication essential
- GCSE Maths and English A to C is required due to the interaction types with the customer
