Service Engineer

OSHKOSH
Published
February 18, 2024
Location
Tokyo

Description

(Include the following. Other duties may be assigned.) 1. Maintain and inspect JLG products prior and after deliver to customers. 2. New service channel development in nationwide.3. Train service personnel of customers and service providers. 4. Distributing parts and inventory management. 5. Analyze and report failure of products. 6. Recommend changes, additions, improvements or deletions for assigned products in line with JLG's product life cycle management. 7. Work closely with JLG Asia Pacific team and global support team to develop Ground Support for Asia. 8. Portfolio Management with key customers for total customer satisfaction. Maintain effective working relationships with all account principals to assure commitment and aggressive pursuit of service for JLG products. 9. Recommend any changes and additions in distribution. 10. Continually provide and document competitive activity and information. 11. Achieve parts sales targets for assigned accounts. 12. Maintain ongoing communication with Sales, Ground Support, Financial Services, and Customer Support Group. 13. Work with and assist the JLG Sales team as necessary in support of products distribution, service and warranty requirements. 14. Work with sales and service personnel in further developing existing and new user accounts.15. Develop information for JLG Management needed for any required report. 16. Prepare other reports as required on a timely basis and document minutes of all important meeting with distributors assigned.

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