Customer Advocate

OSHKOSH
Published
February 18, 2024
Location
Mcconnellsburg

Description

High School Diploma/GEQ. Two to Three (2-3) years of experience in manufacturing or knowledge of construction equipment. Three (3) years of customer service experience. PREFERRED QUALIFICATIONSAbility to read and apply engineering prints (parts and service manuals), hydraulic drawings, electrical drawings and schematics. Ability to travel up to 25% of time. Proficient on AWP or TMH Product (Parts or Service). Excellent problem-solving capabilities. These duties are not meant to be all-inclusive and other duties may be assigned. Assume ownership over Aftermarket related issues through various departments to achieve resolution and overall customer satisfaction through problem-solving actions. Provide “best in class” service to our diverse customer base as well as an immediate, consistent, and accurate response to customer inquiries telephonically and electronically with friendly, respectful and customer focus demeanor. Ability to provide service troubleshooting support and/or parts assistance on JLG products and be able to communicate the aftermarket programs and services. Communicate with senior level management team and internal managers including formal presentations, weekly issue reporting, and status on resolution for current technical and escalated issues. Analyze and inform both customer and internal managers of trends and opportunities for product improvements and reliability. Track notices related to customer service including field bulletins and safety campaigns. Support sales goals and assist marketing in the communication, development and maintenance and troubleshooting of parts and programs. Participate in continuous training (I&E) opportunities to develop skills to better understand Oshkosh Corporation products, current technology in order to excel at providing customer support and to maintain proficiency on products. Support Strategic/Assigned Customers (I&E) while demonstrating a professional working relationship. Participate as a representative for internal Service and Parts meetings (NPD, CSE, Quart, CARB, CIE). MINIMUM

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